FAQ 🗳️

What are the shipping times for your products?

We take 2-4 days to process your order and then 1-2 weeks to deliver it to you.

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

Our offices are located in Aix en Provence, France.

Do you provide product tracking/tracing information?

Yes, wait 3 days after your order and ask us via email at the email address sav@luplanner.fr

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: sav@luplanner.fr and we will send you a similar replacement item as quickly as possible.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can however track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at: sav@luplanner.fr

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course process the payment, provided that the claim is made within 30 days of the order date and the product(s) concerned are not on sale.