RETURN AND REFUND POLICY

REFUND POLICY

Returns accepted by the merchant are for defective items only.

We do not accept returns or exchanges unless the item you purchased
is defective. If you receive a defective item, please contact us at
telephone number or email address below and provide details of the product and the defect.
We will then tell you how to return the product.
You will be responsible for the shipping costs associated with returning your item. We are not
responsible for any loss or damage incurred during transportation. You must
also, for all returns, prepay shipping and insurance (if applicable).
If your return is eligible for a refund, it will not include shipping costs.
shipping and handling charges that may appear on the packing slip or invoice.
When we receive the returned product, we will examine it and notify you by
email, within a reasonable time, if you are entitled to a refund or exchange in
reason for the defect. If you are eligible for an exchange or refund, we will replace the
product or we will refund the purchase price (depending on the original method of payment). The fees
shipping and handling fees you have already paid are non-refundable and the
Refunded amounts will not include the cost of shipping. A maximum period of 15 days
It may take up to 3 business days after receiving our email before you see the
refund on your statement.

Contact details :

Customers may return unopened items

1. Return of unopened items:

We accept returns on new, unopened items. You may return unopened items in their original packaging within 30 days of your purchase with a receipt or proof of purchase. If 30 days have passed since your purchase, we cannot offer you a refund or exchange. Only regular priced items may be refunded. Sale items are not refundable. To track the status of your return, please contact us at the phone number and email address.

2. Exchanges
We only exchange goods that are defective or damaged.
When you consider that a product is defective, please contact us, within
within 30 days of your purchase, at the telephone number or email address below and
provide details of the product and the defect. We will then advise you on how to return the
product.

3. Exceptions
Some items are not refundable or exchangeable. These items are designated on our
website as non-refundable, on sale or part of a final sale.

4. Shipping
You will be responsible for the shipping costs associated with returning your item. We are not
responsible for any loss or damage incurred during transportation. You must
also, for all returns, prepay shipping and insurance (if applicable).
If your return is eligible for a refund, it will not include shipping costs.
shipping and handling charges that may appear on the packing slip or invoice.
To return or exchange the item you purchased, please send it by mail, with
a copy of your receipt and any other information regarding your purchase, to the address given
at the following coordinates:

luplanner / Luana CAYLA

22 avenue louis amouriq 13290 Aix en Provence Residence le Mistral Building A1

5. Process
When we receive your item, we will examine it and notify you by email,
within a reasonable time, if you are entitled to a refund or exchange.
If you are eligible for a refund, we will refund the purchase price and a credit
will be applied to the original payment method. The shipping and handling fees you
have already paid are non-refundable and refunded amounts will not include the cost
of the shipment. A maximum period of 15 working days after receipt of our email
It may take some time before you see the refund on your statement.
If you are eligible for an exchange, we will send you a new item to the shipping address
initial.